Westwood Estates

I lived in Westwood for 7 years and I enjoyed living in the park; however over the past couple of years, from the time that Hometown America purchased the park, it really went down hill fast. I enjoyed my home, location and neighbors but that is about it. Let me first start off to say that I am never one to usually write reviews or complain but I want to let other new potential home buyers aware of my experience with Westwood Estates. The park manager from day one, over seven years ago, was always unpleasant. I always dreaded having to reach out to her with a question when I needed things done, I would always have to copy her boss to get a response. Her attitude and customer service towards residents in the park are terrible. It would always be days sometimes weeks that would go by before I would get a response from her. Over the years I caught her in so many lies. I understand that she is "managing the park with over 500 homes" which is the line that I heard from her over and over again. I get that but I was more than patient with her and she pushed my limit many times!! I never knew the best time to reach her because many of times the office would be closed early or she would be out on her 5th smoke break of the morning/ afternoon. I swear she made her own hours. I wonder if she would be doing the same if her boss was in this state? When I was getting my home ready to sell she made the entire experience very unpleasant and difficult and WAS NOT at all easy to work with. I could go on and on but I would this review would be pages long which is very sad for the amount of money that residents pay to live in the community. The park manager, lot rent increases and fees were a couple of the reasons that I decided to move and sell. The many issues that continue to arise within the community are the following: the mail room is always dirty and needs to be deep cleaned and repaired, the trash/ recycling room is always full and overflowing with garbage, and many of the roads are in need of repair. Hometown America really needs to investigate and look into park management and listen to residents valid concerns on many safety repairs etc. Thank You
Oct 13th, 2023

Application process is awful. I was in the process of buying the home, and got stuck. They kept demanding documents, then change the rules. HOA fee is $576/mo. The last requirement was that I had $152,000 readily available! I got put through hell only to have the requirements changed at every step. Amazingly, this chaos was orchestrated by an "office assistant "! One of the parts of the process required that I waive a one-year lease. So much for a peaceful, secure retirement. Also looks like a trap. I haven't been able to get my $10,000 deposit returned, yet!
Oct 3rd, 2023

One week since we moved in great people very friendly and helpful also our first week we saw 4 deers in our back yard and the following day I saw a wild turkey and her 2 babies love this place so different from the loud music and window shaking music in the city longer drive to work but well worth the trade off. Thank you Westwood
Sep 14th, 2023

Aug 25th, 2023

Jun 19th, 2023