Jeffrey Wineka - Wilmington Advisors @ M&T

Dec 5th, 2020

DONT USE THIER ATMS ANYWHERE!!! The ATM will steal your card and the money they say came out. Then when you call ATM Customer Service you will be told their is nothing they can do, call your bank. What the heck is the point of Customer Service if you cant do anything!
Oct 12th, 2020

Horrible customer service. Did not receive a welcome and it took several minutes before anyone acknowledged or asked what I needed. Finally got the attention of a teller despite needing a branch rep to order a card for an account. Finally sat down and after 5 minutes someone asked what I needed and proceeded to tell me they couldnt help me but someone would soon. Then after another 5 min someone else came by and stated hello then assumed I was another customers daughter after I retold my request for a third time. Then laughed with the customer she was meeting after she left me loudly about mistaking me. Then 15 min later still no assistance. I finally left as everyone just looked with no maam we can help you or someone will be out soon. And side note the construction and trash bag wallpaper was unwelcoming.
Sep 23rd, 2020

Good service
Jun 26th, 2020

Todays service was very unprofessional and demeaning. The attitude and negative energy that was demonstrated by Katie was unacceptable and not consistent with M&T values. I pray this is addressed and we can get back to handling customers appropriately. A message will be communicated to the appropriate personal as well.
May 3rd, 2020