Pearle Vision

This was my first visit as a new patient and I have to say Im beyond happy with the customer service provided to me. Jason provided excellent customer service not only in the office but on the phone when I called. Jason was a wealth of knowledge and provided all the details prior to my appointment and after. Dr. Burkhart was great during my eye exam and provided an overall positive experience as well. I would HIGHLY recommend this location based on service/staff. Thank you!
Apr 4th, 2024

My family and I have been going to Pearle Vision for many years! I was always pleased with the way Barb has treated me! She is excellent! Im very sad that I will be looking for a new eye doctor because of the manager there. However, after my recent visit I will never step foot in there again due to the management. The manager is so rude and not helpful. I was seen in February for my eye exam. Not to mention when I paid, the girl kept saying oh I forgot to charge you for this or that. Which I I was not happy about doing different transactions. In the meantime, the doctor must have prescribed me an out of this world contact that takes weeks to come. Ive been wearing the same contact lenses since February. Which is not good for anyones eyes. I have not ordered glasses yet though because Im waiting to see how much the contacts are going to cost. Which I asked for many times and still have not received an answer. I called to ask what contact brand can I use for the time being since its been a month of getting trial pairs and tweaking the contacts the manger basically started yelling at me and being completely rude on the phone. I still have yet to get my contact prescription which I paid for.
Mar 27th, 2024

The establishment provides exceptional service in the procurement of eyeglasses. I arrived and was promptly accommodated with an appointment within twenty minutes. The ambiance is remarkable, and the vision team demonstrated patience and thoroughness. I express my gratitude to all who assisted me today. I eagerly anticipate future interactions with your esteemed organization. Special thank you to Doctor Brewer, Jason, Barb and Lisa
Mar 15th, 2024

Mar 9th, 2024

Barb is the best!!! She is A+. Always goes above and beyond. Further - we had a family member pass away not only did Barb read the obituary and know it was one of her customers. She passed along her condolences. This is customer service.
Feb 20th, 2024