Best Western Plus Wilkes Barre Center City

Apr 5th, 2024

My family of 4 (including 2 toddlers) stayed for 2 nights. Shae at check-in was very welcoming and friendly. She helped us out with recommendations for toddler activities (which our kids loved!). The gentleman (unfortunately, I didn't catch his name) that oversaw the kitchen was also very friendly and made sure we had everything we needed. There was also a nice, delicious variety of food options. The rooms were clean and stocked nicely with towels, coffee and tea. We were on a floor where the hallway was being painted at the same time as our stay. It did smell and my children unknowingly touched the freshly, wet painted walls and got paint on their skin and clothes. Overall, we had a nice stay and would stay again.
Apr 4th, 2024

This hotel is excellent. The location, customer service, and amazing breakfast are all top notch. Cant wait to stay here again. The staff working here are dedicated.
Apr 1st, 2024

OUTSTANDING!! Truly remarkable staff. Rarely do I encounter such pleasant, friendly, professional employees all in one place. CHRIS welcomed us with a big smile & was so kind, energetic & helpful! SIMONE was there during check out & couldnt have been nicer - again, a warm, friendly smile, called me by name & offered me a cold water for my trip home. On my way out, LAWRENCE was cleaning & he stopped to thank me for staying with them. Again, nothing beats feeling welcomed & appreciated when traveling! Plus, the room was super clean!! Not updated but it didnt matter because it was super clean. Beds were comfy, sheets/towels white & clean & I didnt feel the need to wipe down surfaces (which I always do in hotels). I didnt make it to breakfast in time but apparently they had a ton of delicious options. Highly recommend this BW!
Mar 30th, 2024

Mar 20th, 2024