Choice One Community Credit Union
-
101 Hazle St
Wilkes Barre, PA 18702 - 570-823-7676
Hours
Chamber Rating
-
Brenda Hughes
Jessica Vito in the loan department goes above and beyond! She has assisted me twice the last two weeks and makes every request a smooth transition. Thank you Jessica!
Mar 8th, 2024 -
Laura
Arrived at the Wilkes-Barre branch at 9 AM. Waited 10 minutes and they never opened. Also, should have a notice on the door that the lobby is not open on Saturday.
Dec 8th, 2023 -
Michael Gutowski
Leslie and Leanne were incredibly helpful. The solved my issue quickly and politely. 10/10 stars. Give those ladies a raise.
Nov 19th, 2023 -
Samantha Steinbrenner
Very helpful staff members
Oct 21st, 2023 -
Maggie Ondek
I have been a member of the Wilkes-Barre branch for 22 yrs. The last few years the staff has changed & not for the better. Today, 2/28/24, I went to the bank & the teller, Lisa was condescending & rude. I went there to cash a check from my employer, a local business. Lisa told me she had to put a 3 day hold on it. I asked how I could get it cashed, she said she would have to ask her manager & I asked that she do this. After almost 10 mins in the managers office, she came out to tell me her manager said she couldn't cash it. I asked her how much money I would need in the account to get the amount I required & she said "The amount required, duh". Lisa then told me I could go to the bank the check was written from & get it cashed there. I looked at the clock & stated "I have 3 mins to get there before they close. Do you think I'll make it?" She just smiled. I then asked Lisa how I could go about closing my accounts from this bank & she proceeded to tell me I could only close my checking account because I have a home equity & personal loan through the bank, she then smiled & stated that's a shame, the other 2 tellers thought she was funny & giggled as she was so rude towards me. This is not the first, second or third occasion that I have been to this branch & this same teller has not only been rude, nasty or mean to me but I have witnessed her act the same way towards others. The entire banking staff in this branch are horrible. The loan department staff are so kind, helpful & understanding. If I could do my banking with them I would. I have recently started going out of my way, 20 mins, to go to the Plains branch where the banking staff there are super friendly & energetic. All I ask is that you do better in training your staff how to treat their customer because it is our money in your bank.
Feb 10th, 2024
Contact Info
- 570-823-7676
- (570) 823-7676
Products
- AUTOMOBILE LOANS
- BOAT LOANS
- CONSUMER LOANS
- CREDIT CARDS
- CREDIT LINE ACCOUNTS
- CREDIT UNION ACCOUNTS
- DEBIT CARDS
- HOME EQUITY LINE OF CREDIT
- HOME LOANS
- IRA ACCOUNTS
- MORTGAGES
- PERSONAL LOANS
- VISA
Specialities
- ACCOUNTANTS
- CREDIT UNIONS
- INSURANCE
Special Considerations
PARKING
Questions & Answers
Q What is the phone number for Choice One Community Credit Union?
A The phone number for Choice One Community Credit Union is: 570-823-7676.
Q Where is Choice One Community Credit Union located?
A Choice One Community Credit Union is located at 101 Hazle St, Wilkes Barre, PA 18702
Q What is the internet address for Choice One Community Credit Union?
A The website (URL) for Choice One Community Credit Union is: https://www.choiceone.org/
Q What days are Choice One Community Credit Union open?
A Choice One Community Credit Union is open:
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Q How is Choice One Community Credit Union rated?
A Choice One Community Credit Union has a 4.3 Star Rating from 187 reviewers.
Hours
Related Categories
Ratings and Reviews
Choice One Community Credit Union
Overall Rating
Overall Rating
( 187 Reviews )Brenda Hughes on Google
Jessica Vito in the loan department goes above and beyond! She has assisted me twice the last two weeks and makes every request a smooth transition. Thank you Jessica!
Laura on Google
Arrived at the Wilkes-Barre branch at 9 AM. Waited 10 minutes and they never opened. Also, should have a notice on the door that the lobby is not open on Saturday.
Michael Gutowski on Google
Leslie and Leanne were incredibly helpful. The solved my issue quickly and politely. 10/10 stars. Give those ladies a raise.
Samantha Steinbrenner on Google
Very helpful staff members
Maggie Ondek on Google
I have been a member of the Wilkes-Barre branch for 22 yrs. The last few years the staff has changed & not for the better. Today, 2/28/24, I went to the bank & the teller, Lisa was condescending & rude. I went there to cash a check from my employer, a local business. Lisa told me she had to put a 3 day hold on it. I asked how I could get it cashed, she said she would have to ask her manager & I asked that she do this. After almost 10 mins in the managers office, she came out to tell me her manager said she couldn't cash it. I asked her how much money I would need in the account to get the amount I required & she said "The amount required, duh". Lisa then told me I could go to the bank the check was written from & get it cashed there. I looked at the clock & stated "I have 3 mins to get there before they close. Do you think I'll make it?" She just smiled. I then asked Lisa how I could go about closing my accounts from this bank & she proceeded to tell me I could only close my checking account because I have a home equity & personal loan through the bank, she then smiled & stated that's a shame, the other 2 tellers thought she was funny & giggled as she was so rude towards me. This is not the first, second or third occasion that I have been to this branch & this same teller has not only been rude, nasty or mean to me but I have witnessed her act the same way towards others. The entire banking staff in this branch are horrible. The loan department staff are so kind, helpful & understanding. If I could do my banking with them I would. I have recently started going out of my way, 20 mins, to go to the Plains branch where the banking staff there are super friendly & energetic. All I ask is that you do better in training your staff how to treat their customer because it is our money in your bank.
Overall Rating
Overall Rating
( 187 Reviews )Write a Review
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