LVPG Family Medicine-MacArthur Road

Gentlemen maned Paul D (he said his last name was D) was incredibly rude. He basically threw my paperwork back at me. I had been there the day before and paid the 15 for a copay for a physical. Waited for a couple hours, asked how much longer it would be and was told no idea so I went out to reception and the woman said we can make an appointment for you for tomorrow since your dr sees patients out of this office. I arrived the next day and Paul d tells me I owe another 30 bc the lady yesterday made a mistake. He then tells me I dont have an appointment. He insinuates Im lying that my dr sees patients there. I tell him I dont have the additional 30 right now bc I was told I was paid, and I would need to be billed. He throws my papers at me. When I call my dr office from this office the nurse asks to speak w his supervisor. Paul d says hes the supervisor. My dr office makes me an appointment at one of their other locations, everything runs smoothly. This urgent care/doctors office is rude and scammy. Complaints and lies.not a good luck Paul D
Feb 7th, 2022

Outstanding customer service
May 10th, 2020

Amazing....My 4 year had an ear infection. The staff from start to finish was patient with her. She was given a thorough exam. It only took 30 min.
Mar 1st, 2019

This health center is terrible. I can't speak for all, but this one in particular is awful. I came in sick with body aches and cold symptoms along with shortness of breath, only to be given paperwork to treat a chest strain. I had not strained anything, but when I questioned the DOCTOR he told me oh that's just the paperwork we give everyone by default for this. Default paperwork?! Shouldn't you be giving me paperwork that actually has anything to do with my symptoms ??!
Jan 11th, 2017