West Chester Detail Center, LLC

I just got off the phone with the owner of this company. I have never spoken to a more arrogant person. I scheduled an appointment to have my car detailed and due to unforeseen circumstances, my daughter had to take the car for an undetermined period of time. I provided 24 hours notice of cancellation but according to their policy refunds are not allowed no exceptions. I told them that I would reschedule but that it wouldnt be until end of June and I didnt want to be out the money for that long. He proceeded to tell me that it is too bad and that he is a CPA and attorney and he does this as a side business and next time I should read the polices. He was aggressive, threatening and insulting. He scoffed and said go ahead and try to get $200 from me. If you are considering getting your car detailed, consider going to a place that cares about the customer, not professing how successful the owner is and how little he could care about the customer. I have been in business a long time and have never dealt with anyone so ignorant. Please redirect your business to someone who values it. I have contacted the BBB as well as I would never feel comfortable leaving my car unsupervised with someone who runs a business this way and talks to customers the way he does. I wish I had read the other yelp reviews prior to considering business with this company. FIND SOMEWHERE ELSE! Service: Auto detailing
Feb 23rd, 2022

I just got off the phone with the owner of this company. I have never spoken to a more arrogant person. I scheduled an appointment to have my car detailed and due to unforeseen circumstances, my daughter had to take the car for an undetermined period of time. I provided 24 hours notice of cancellation but according to their policy refunds are not allowed - no exceptions. I told them that I would reschedule but that it wouldn't be until end of June and I didn't want to be out the money for that long. He proceeded to tell me that it is too bad and that he is a CPA and attorney and he does this as a side business and next time I should read the polices. If you are considering getting your car detailed, consider going to a place that cares about the customer, not professing how successful the owner is and how little he could care about the customer. I have been in business a long time and have never dealt with anyone so arrogant. Please redirect your business to someone who values it.
Apr 15th, 2021

I made a same day appointment online that required a $100 reservation fee. Then I received a call cancelling my appointment, but they refused to give me my $100 back. The owner was beyond unprofessional and told me he had a team of lawyers, so "good luck"! Don't risk it!!
Jan 14th, 2021

I have never dealt a business so unprofessional and out right rude. They basically stole my money after I scheduled a detailing service. They said they didn't have staff and couldn't preform the service. Then told me that they would not return my money.
Jan 14th, 2021

I made a same day appointment online that required a $100 reservation fee. Then I received a call cancelling my appointment, but they refused to give me my $100 back. The owner was beyond unprofessional and told me he had a team of lawyers, so good luck! Dont risk it!! Service: Auto detailing
Nov 21st, 2020