Rent-A-Center

They gave me the wrong bedframe and then they up the price and it was a smaller price ..and then made it to where I have to keep it ...and didn't show no concern whatsoever ...Then my friend was at the store to pay her bill with my children and my children overheard one of the workers talking about me not wanting the frame etc... And I was told that my children was lying about what they heard ... But yet my children heard my Name from a stranger and I wasn't even there ..then the night stand came with a thing that charge your phone and I was told I had to install it myself ...and the whole time the workers was putting the bed together they were talking about how this might not fit and that i might have to put my dresser together myself ...I let them know Im not putting anything together ..they can take it back if it's like that and then one of the workers was trying to hurry to get to his baby momma so they did a rush job ....it really wasn't a pleasant experience ...
Feb 26th, 2024

Always been there when I need them. Great company
Feb 15th, 2024

Workers were very kind and got my price down from the last rent-a-center!
Oct 27th, 2023

Amazing how fast approved no hassles
Aug 18th, 2023

If i could give 0 I would. GO ANYWHERE BUT HERE. Wanted to share a traumatic experience I just had with this company. I am a single mother. I do the absolute best I can for my daughter and I. I dont get child support. Our only income is that I get from my job. I needed a washer so I went here to get one. With the holidays and my daughters birthday being a month apart, money is really tight. My last check was only enough to pay my rent. I planned on paying them when I get paid Wednesday. I ALWAYS make my payments, maybe late, but I do my best. Should I have communicated better about my financial situation? Absolutely. But is the way I was treated, which I will explain below, justified? I was at work and got a call from the work phone from my sister that people were banging on the door saying they were going to come in. She is 16 years old, and they were 2 GROWN men. She called me freaking out so I left work and head to my house. As soon as I got there I asked them why they were harassing my 16 year old sister. I was absolutely infuriated!! I understand you have a job to do, but if a child tells you they are a child who doesnt reside at the location, you stop. There was no stop in sight. They proceeded to make fun of me for being mad because I didnt make my payment. Because Im broke and cant pay a bill. I explained that I am a single mother who tries her best, and they made fun of me for living in public housing. I told them to please just get the washer and leave. Once they got the washer disconnected, they said they dont know how to turn the water off, good luck. They left with the water running all over my laundry room and flooding. Police were called and a report was made, everything is documented. I called the store manager and told her how I was treated, no sympathy. You didnt make your payment. I told her how money has been tight and that she knows I always make my payments, how did i deserve this treatment? I told her how they made fun of me for being a single mom who cant pay her bills and lives in public housing, and explained that most of the people who go to them for business, go to them because theyre in similar situations like me! Being a single parent is exhausting! Sometimes you need help so you go to these businesses who claim to be a place you can go to during hard times. And I will say prior to this, my experience with them has been amazing! I am shocked and baffled that the two men at my house today work at the same place Ive been renting stuff from for over a year. I added a photo of the conditions the employees left my home in.
Jan 30th, 2024