Sleep Number

Every time I enter the State College store location I am greeted with knowledgeable, friendly staff.
Nov 19th, 2023

Love the bed but I just would expect the underbed lighting on a $9000 bed to last longer than 18 months. I called to see how it would be handled and after a year of it working off-and-on, the phone voice wanted me to turn it off and on for her test. Since it decided to work, she wants me to give it a couple more days and call back. If it by-chance fails her test, then they would replace it. I already waited 45 minutes to get a person to talk to. I went outside and weeded my flowerbed while waiting: thats how long the wait time was. I was not happy and told her so. I then BOUGHT a new underbed unit. I already overpaid for the bed. Shouldnt replacement units be covered??
Aug 26th, 2023

Our experience was great at the sleep store. Our salesperson Danny Lang. Was great.
Mar 4th, 2023

Jan 31st, 2023

I am not one to post reviews, and certainly not to bad mouth companies or people trying their best but want to inform other potential purchasers because of our experience. We started with a wonderful experience that quickly turned into a nightmare. We bought our bed during a promotion and because me and my partner are healthcare providers, we were told interest would be delayed for 48 months. We bought the bed because we wanted to invest in our sleep and were very intentional about not picking up unnecessary interest because we had just bought our first home. Well, the sales clerk put our order into the system incorrectly and we are now locked into a full interest contract and unable to return the bed. Ive called sleep number, gone into the store, and called synchrony probably 20 times and every time I have been given the runaround. Apologies are made by the manager, promises to fix it have been given with no outcome, and 6 months later I am still trying to get the original offer honored. I encourage people to ask whether the bed is returnable (adjustable frames are not) and to double confirm with the sales clerk that the promotional offer is indeed what will be placed into the system and honored. The bed is certainly nice but we regret our purchase and will likely have to pay a few thousand in interest because of this. I dont think the bed is worth the money or the headache of this situation.
Jan 10th, 2023