Berks • Fire • Water Restorations, Inc.

Christal Wentzel _{on Google}

Feb 23rd, 2024

I had a small kitchen fire on October 3, 2023. As of March second I am still displaced from my home. Allowing BF&W in charge of my home and personal property was one of the biggest mistakes of my life. The entire experience has been nothing but a nightmare.
Everything they touched they damaged , every repair was done incorrect. They damaged my custom made farmhouse kitchen table and benches beyond repair. Their employees have no respect for the customers personal property and do such shoddy work its diplorable. My mahogany front door has scratches and chuncks of wood missing from frame and the door itself. They damaged my trim throughout my home. Scratched my furniture, damaged fixtures, it makes me sick.
The painter, a sub-contractor, was here for 5 weeks and only primed half the rooms. He did attempt painting two rooms. One was the wrong color. The walls in the other room felt as if they were textured due to the dust and dirt on them. Walls were not wiped before painting. But he at least showed up everyday and worked a full day. Cannot say the same for BF&W employees. They did not show up for over three weeks in a row; consistant work was not a priority to BF&W.
The hacks they sent to hang my drywall; never hung drywall before. Management knew this, still sent them and never checked on their work. My 5 and 9 year old grandsons would have done a better job. I would be embarrassed if an employee of mine tried to pawn off such a sorry excuse of junk work.
We were to have a pod onsite to store my furniture during work. Finally almost 5 months in and after the dust from the multiple drywall installs; removal coated all my electronics, furniture etc. due to lack of any door covering barriers; the trailer they delivered leaked! There were puddles of water in the corners and along the side, very visible. BF&W employees started moving my furniture and personal belongings into the trailer with no regard or thought as to the damage this leaking water would cause to my belongings.
Laziness, ignorance, lack of work ethic, lack of respect for the customer and the customers property is very evident. I would not and will not recommend BF&W for any restoration, repair or any sort of home construction to anyone.

Hilary Strause _{on Google}

Dec 21st, 2023

The guy who came out was very open and honest with us. He was a great help

Bob McDevitt _{on Google}

Oct 23rd, 2023

Subcontractors at the job site did a good job. At the end of the day, my garage is restored and Im happy with the end result. With that said, the journey to get here was very painful. Several project delays, a lot of miscommunications, etc.

Tim H _{on Google}

Oct 6th, 2023

We lost our home to a fire last September. We hired Berks Fire & Water on the advice of our insurance agent, who said they were fantastic to deal with. It was the best move we ever made. Brad and Don are excellent to work with. Brad's experience with managing the job coupled with Don's experience on the ground has made the process very easy for us. The speed that Brad responds to questions or concerns blew us away. Don had good suggestions about the layout of the house & was very helpful resolving an issue with the garage floor caused by meeting current codes. Brad's advice and guidance has made this whole process very easy for us. Without him, this could have been a very difficult experience. We can not thank them both enough. We would absolutely recommend Berks Fire & Water to anyone!!!!