Klick Financial Services & Notary / Northshire Insurance

Mar 24th, 2024

After multiple family member suggestions, my fianc and I chose to go with Klick to file our taxes. I typically file my own but having pension related paperwork, I wanted to make sure my taxes would be taken care of and done professionally. I am a very understanding person and I know mistakes happen, however there were multiple mistakes made and the reasoning behind them was invalid to me. When we first picked up our taxes I was told I was getting a refund for local. I questioned it right away and the response was yeah sometimes you get refunds for local. A few days later I receive a letter from Klick stating that I owe on local. When I called to clarify, I was told that my paper was mis marked and with everything going on that day it wasnt caught. The second issue I had was that my bank account information was never asked for in order to receive my return which I get people forget things, however the issue I have with this is that this mishap got pushed onto my fianc because he questioned his return and why he owed. The excuse of well with having to explain everything and with all that went on, we forgot. The owner and another worker were helping my fianc and I had a separate person helping me. In my opinion that persons attention should have been completely on me and explaining my return and not blaming my fianc for his understandable reaction to owing what he did. It doesnt take 3 people to explain a return to someone. The last issue I had is that my social security number was submitted incorrectly and if I hadnt called on 3/11 to verify that my return was filed I wouldnt have known. When I called and questioned it, the response I got was oh yeah your return was rejected. When I questioned why, the girl simply stated oh we entered your social wrong. I tried to make this process as simple as possible, I wrote my social down, clipped all of the papers together and labeled them to basically make this process fool proof. I feel as though these mistakes were not fully owned on the companys part and were brushed off or blame was misplaced onto my fianc. At the end of the day my fianc and I are honestly questioning whether our taxes were done correctly given these multiple inconsistencies.
Mar 23rd, 2024

First year that I filing the taxes owner make mistake and I was $1000 less in refund this year owner was very disrespectful and rude as they make mistake again with filling the taxes highly not recommending so ppl check your taxes after filling at this place
Mar 12th, 2024

I file my taxes here like maybe 2 times, and this time I didnt want to file my taxes and they still charge me $85. I think thats very horrible. I understand if I wouldve file,you can charge me. but for not filing, I was never charged before for not filing my taxes,Thats bad business. I guess you needed the money more!! You like to rip people off either way Big shame ,I will never go here again!! unprofessional
Mar 4th, 2024

100% awesome experience for taxes. Fast, friendly, easy, and very reasonable. Couldnt ask for more!
Feb 14th, 2024