Commercial Truck Shop - Tom Masano

Excellent customer service! Jessica at Ford truck service Keeps you up to date . Never had anything but a great experience getting my 550 and 650 serviced at Masanos. Thank you!
Mar 7th, 2023

Always busy!! That's how you tell the real value of a repair shop, when you drive by everyday and the service drive is always loaded up!! Good job guys!!
Dec 11th, 2022

Nov 7th, 2022

Lengthy review but worth reading. If I can give 10 stars I would give 10 stars due to kindness and professionalism and going out of their way to help me. Theres also is part of Masano auto park so I did reviews on both. Needed to have my Mercedes sprinter worked on and called every Mercedes dealer in Maryland, Delaware, Pennsylvania, and New Jersey to try to find an opening. Rick at this location went over and beyond to help me and fit me in for this week. I was having a DEF problem with. start lock and they ended up doing a mandatory recall replacement on a part that had to do with both and it actually fix my van without me having to pay for anything. No other location even brought this up to my attention. While I was there getting my van worked on for several hours, every single person in the building attached to the car dealer came over and talked to me and was so kind. Also pet friendly. It was honestly the best experience I couldve asked for especially when having to deal with such a problem like mine. I will never go anywhere else now. Inside this auto park they also have a car dealer, once a month auction for dealers, they had a Ford truck/van service center and a Mercedes truck/van service center. They offered refreshments and coffee to me the entire time I was there and they was seating area with a TV for waiting guests! Restrooms too of course
Oct 6th, 2022

These guys are great. The service manager is always willing to help me and provide information related to my Sprinter. They are always polite and willing to go the extra miles to help. Work they do is always professionally done. Prices aren't too crazy given our current conditions.
Apr 22nd, 2022