BJ's Wholesale Club

Quakertown BJs has the worse customer service. I had placed on order on the BJs app., after 45 min I received an e-mail from BJs saying my order had been processed and was on it way. An half hour later I revived a text saying there was issues with my CC. I checked my CC statement on line and it showed the payment was pending. I called customer service at the Quakertown Store. The lady at the desk new what I referring to, but she had no answers and transferred me to a supervisor. When I was contacted to the supervisor he didnt know what I was talking about, he checked their computer and said they didnt have an order for me. I told him I had the Order number and that is was ordered through their app. He didnt want the order number, he said he would transfer me to customer service they could help. Of course customer service then transferred me the store manage. The store manager said I would need to call their 800 number, because even though the order was placed through BJ app, either door dash or intrastate card gets the order not the store long story short, dont pay the $106 for BJ same day delivery, because its actually insta cart or door dash delivering, and they are much cheaper. After 2.5 hrs on the phone and talking to 8 different people, my order was refunded.
Apr 6th, 2024

Great quantity store
Mar 4th, 2024

Store needs ALL of their employees to be crossed trained. Retail should have insensitives for employees who are crossed trained. Also, when departments are slow store management should step in and help get the flow of the store going.
Feb 27th, 2024

swallows
Jan 23rd, 2024

Had everything I was shopping for...
Jan 5th, 2024