Lehigh Valley Hot Air

Fred Meschonat _{on Google}

Jan 25th, 2024

Smoking around propane, yelling at children and rude managment are some of the things you can find at the attractions put on by this company.
Add,
You should do a better job of keeping up with your end of the agreement.
You said if we left we would get a full refund by emailing you, and we never got one. A man's word is supposed to mean something. I will give you a chance to make this right. But your wife told me personally if we left we would recieve a refund no problem. So bad carnival people or not doesn't mattet you need to honor your words for us to leave and get a refund. Stringing along for month on end is not OK. You stole money from 3 adults and a child. And made the child leave in tears.

Gabriel G. _{on Google}

Dec 1st, 2023

I'm writing this as an advisory to anyone looking for a hot air ballooning experience within the area. Long story short, if no other company is available, don't go hot air ballooning. Avoid doing business with these people at all costs. They are either the least professional company I have done business with, or they just genuinely don't care about their customers. In our case, I booked a flight for my wife on her bday, a Saturday, which has some overlap with the thanksgiving holiday. Before booking, I actually called and spoke to someone (a woman, I forget her name) and I expressly asked if I could just keep the credit with them and have the option to fly at another time of our choosing if there happened to be a cancellation. I even called a second time and confirmed this with another employee just to be sure. Both people I spoke with confirmed that yes, this was the case, with no timeframe limits - this part was key - so I felt confident I could book and not lose my money because regardless of weather, I would eventually get what I paid for. Unfortunately, that turned out not to be the case. Following the cancellation of our flight, I actually had to call them twice and send an email to even get an acknowledgement just to inquire if the day after our original flight was open. They replied that no, it would also be too windy. So... we went on our Thanksgiving holiday thinking everything was cool, with our credit safely on the books and good for future use at a time of our choosing, with no timeouts, as I was told by both people on the phone. But now, having returned from our holiday, I get an email from them stating that our flight had been 'cancelled' with no details about a refund so I call them and left a message... zero response or acknowledgement. Then, days later, I see a partial refund to my original form of payment in the amount of $765 out of the $954 I paid for the flight. Again, zero communication, no explanation, no follow-up, just a random partial refund. Called them again to again restate that we want our flight and never indicated that we wanted anything to be cancelled. Left a message. Zero acknowledgement again or communication. So here I am... out $189 for a flight that they decided to cancel without warning or asking me and in direct contradiction to what was described to me over the phone. I would understand there being some kind of fee if we didn't show up or something while they were at the location and ready to go. But our flight got cancelled the night before- they barely lifted a finger so none of this makes any sense, especially given the fact that I have been clear that I still want my flight. The whole thing is just so insanely unprofessional. Giving the false impression that you have a friendly reschedule policy verbally but then enforcing an unfriendly one in practice is highly deceptive and wrong. That's not how you treat customers. I don't care what business you're in. Again, avoid this company at all costs. Don't let what happened to us, happen to you. You have been warned!

Phyllis Reccek _{on Google}

Nov 23rd, 2023

My husband and I received our hot air balloon ride as a gift from our children. Truth be told, we didn't know what to expect. As it turned out, the experience was awesome! Stan, our pilot, was great! He and the chase crew worked hard together to give us a very enjoyable and memorable experience! I would definitely recommend Lehigh Valley Hot Air!

Matt Arias _{on Google}

Nov 14th, 2023

I had a booking for a private flight which is not cheap to at all. Flight was rescheduled 4 times due to weather understandable. Difficult to reach anyone when they are available, Not having someone on-call is terrible because my fianc was sick and throwing up the night before because she had a sickness with having to throw up and use the bathroom and I sent an email and called and left a voicemail to Lehigh Valley Hot Air Balloon regarding's to rescheduling because someone is sick. Lost the entire flight, 1,000 dollars right into their pocket. Because they said it was a no-show call because the pilot and crew were at the site. If there was a way to speak to someone during the times, they are not available would be best but no they don't care and would rather take your money and hope you do not show up. I would not book here again, and I advise you as well not to.