Brooks Brothers

After having a great experience few months ago here, today my wife had a terrible experience with a sales person who was very rude and unprofessional. The lady was not patient at all to finalize the sale, and was clearly doubting about the information my wife was sharing with her. I recommend the store manager reviewing and training better their staff.
Feb 21st, 2024

On Friday I was there with my wife at the counter you may see two women. One is lean and she is very helpful and kind but the other one who is bit short and slightly plump is very rude and makes you feel why on this earth you are here! She certainly greets you but that like a robot trained to say when someone enters through the door or leaves counter but otherwise gives very cunning and frustrated looks. I asked for another size for a shirt and she said this was the only what we have. The other lady later walked me to the pile where they were kept, I dont understand why that behaviour when you are in that store to sell things and help customers spend their money!! I wish store owners are reading the comments as I see many talking about rude sales lady!
Apr 5th, 2024

Jan 6th, 2024

Dec 17th, 2023

The absolute WORST customer service. I came to grab some shirts. Browsed for 30 minutes and was never greeted by any of the 3 associates who were there. The lady with the glasses who is mentioned in other reviews, treated me as if i was bothering her when i asked a simple question. Horrible customer service all around.
Dec 13th, 2023