Wells Fargo Home Mortgage

If I could give a negative star review I would, this has been nothing but a nightmare from day 2 (because day 1 was full of false reassurance) Without making this review too long, our "senior loan processor" Nancy Allen dropped the ball numerous times and her only answers were to "escalate" the issue, without her acting on anything. Fast forward to today, 6 business days to closing, and the title work has not even been started (I mean it is now since I called the title company and sent the sales contract). Live and learn, I will not be using Wells Fargo again for any home buying needs.
Jan 16th, 2024

Service can be a bit slow. (Service may be slow.)
Nov 6th, 2017

This is not a bank it's a advisor branch don't waste your gas for this free ATM
Jan 29th, 2017

Sep 20th, 2015

Me and my Girlfriend went there to refinance her auto loan we waited over 2 hours to get seen by a banker who end up lying to my girlfriend saying since it was Saturday he would call her first thing Monday which never happened. Then we called there 1800 number to be transferred all around to being to told that we had to go back to the bank to find out. So we made a call the the bank that helped her do the refinance paperwork to find out she was not approved for a lower apr rate which she was at the best through dealer services which was a different then what they would raise her apr rate to. So she's at a high 11 percent apr rate for over a year of excellent on time payment record with a credit so of over a 700 hundred. They could not even let her know that she wasn't able to get a lower apr rate on top of their advertising commercials of transparency and commitment to their loyal customers. Hah what a joke she went to another bank which was PNC who gave her 5 percent interest rate and the approval right away like they wanted her as their customer and valued her. She was no only able to get a better apr rate she was also told had she had an account with them and did a refinance after her good payment history and good credit she would of be in their lowest apr bracket. So now when we hear that Wells Fargo commercial we laugh because it's all talk no action. They should back up what they say.
Sep 4th, 2018