OYO Hotel Wilkes-Barre East

Hi Karen Rodriguez,Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced at our front office. We understand how frustrating it can be when there are no available rooms. At OYO Rooms, we strive to provide a seamless and comfortable stay for all our guests. We assure you that we take your comments seriously and will look into this issue to ensure it doesn't happen again in the future. If you have any further concerns or need assistance, please feel free to reach out to us at [email protected]. Our dedicated team is always ready to assist you.We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Team OYO

Hi James Wesley,We apologize for the negative experience you had during your stay at our property. We understand that your stay did not meet your expectations, and we sincerely apologize for any inconvenience caused.We would appreciate it if you could provide us with more details about your experience, so that we can investigate and address the issues you faced. Our team is committed to providing the best possible stay for all our guests, and we truly value your feedback.If there's anything else we can do to assist you or if you need any further assistance, please feel free to contact us at [email protected]. We hope you will consider giving us another chance to provide you with a better stay experience in the future.Thank you for taking the time to reach out to us.Best regards,Team OYO

Hi Tammy Johnson,Team OYO here. We sincerely apologize for the unpleasant experience you had during your stay. We understand how cleanliness is essential and we are disappointed to hear that our standards fell short on this occasion. Rest assured, we take your feedback seriously and will address this issue with our housekeeping team to ensure such instances do not occur again.We completely understand your frustration regarding the condition of the bedsheets and shower. This is not the experience we strive to provide our guests, and we wholeheartedly apologize for any inconvenience caused. We appreciate you bringing this to our attention.If there's anything else we can do to make it up to you or if you require further assistance, please don't hesitate to reach out to us at [email protected]. We would be happy to assist you.Once again, we apologize for the inconvenience caused and thank you for providing us with this valuable feedback.Best regards,Team OYO