The Industrialist Hotel, Pittsburgh, Autograph Collection

Very easy in and out location. A parking garage is on the same block. Our room had a great modern industrial design. Very close to a bunch of restaurants and a CVS
Apr 8th, 2024

An exceptionally restored hotel with friendly staff and great rooms. The history of the building is very cool and the location is great. An easy walk to Market Square. Valet parking really helps and is very quick.
Apr 7th, 2024

This hotel is Great, but the service is EXCELLENT. The ladies at checkin are superb and specifically, Declan is over and above. Hes observant to the guests needs. The whole experience was great. Safety: Need a key to go to guest room level.
Apr 3rd, 2024

Could be great if they tighten up. Rooms are pretty unique but was not cleaned well. Food crumbs on the carpet and my wife found a used contact lens on the floor. Cool common areas and bars on site. Solid location close to a parking garage if you don't want to valet. Rooms: Room was small and set up a little different than you are used to but not bad. Housekeeping was spotty at best.
Mar 30th, 2024

I did not get a chance to stay here and never will! This hotel stole my money. When you book with them, ensure nothing occurs where you cannot go. I booked a room. I canceled the room a week in advance. The hotel would not give me my money back for anything! The hotel would not budge. I even asked for a credit to stay here. I never received my money back. I still had time to cancel the room for the room to be refundable. I would be stupid to cancel a room and lose money, knowing I would lose money. The hotel staff is persistent that I knowingly gave them my money. The hotel got away with stealing my money, booking the same room I had never stayed in to someone else, and giving me nothing in return for it (all unfair and unjust enrichment). These unfair events occurred because of some bogus, unfair, unjust policy the hotel allegedly has. I strongly recommend staying at another place that is not so greedy! I will never do business with them because they are not forgiving! I encourage you to consider your travel plans because they will do you the same way they did me! Stay elsewhere that is more accepting of things that come up. In response to your comment below: Your comment adds and confirms the unfairness of your practices. This post I made serves the purpose to detour travelers from your unfair practices. Hopefully another future customer will see this and see how you responded and stay elsewhere.
Mar 28th, 2024