Wyndham Grand Pittsburgh Downtown

Norbert Hennen _{on Google}

Apr 11th, 2024

Very polite staff
Safety: Made sure customer are secure
Walkability: Close to where I needed to go
Food & drinks: Great food and service

nicky darxs _{on Google}

Apr 11th, 2024

They are not military-friendly. Stayed last year. The rooms did not match the lobby, but were decent enough for the price. Was going to stay again this year for a trip until unforeseen military duty rendered it unable. They were not willing to refund. I'm out $1.2k. Will not stay again.

Kylie Pagulayan _{on Google}

Apr 11th, 2024

We had the worst experience in this hotel and will NEVER book again.
1. We booked for 2 queen sized beds but the reception said they overbooked and gave us 1 king sized bed and they'll just give us 1 extra bed. Waited for more than 2 hours, still hasn't received the bed. We are in a roadtrip so we wanted to rest as soon as possible.
2. They checked us in at room 1201, no wifi. I called tech support and they said the reception told them no one's checked in at room 1201. So are we ghosts now? They want me to go back down after 30min if wifi still not working. Update your system!
3. The only way I got in touch with the reception desk was calling the wifi tech support and connecting it to them. We tried calling the reception desk directly more than a couple of times, no answer.
4. The door to the bathroom is broken as well!
5. You can't adjust the A/C no matter what you do. To think that this is a big hotel chain, I was expecting things to be on the high end side. But no.
Their bathroom products are low quality. This is so infuriating and we are so disappointed.

Harjot Joe Sekhon _{on Google}

Apr 9th, 2024

Allen H, the big guy, was the best. Some of the staff went beyond customer service to make sure that we were comfortable, but the housekeeping really needed to be improved. Overall, it was satisfied for what we paid.