west elm

No acknowledgement that I was even in the store.
Nov 17th, 2023

Nov 4th, 2023

What a disappointment!! We recently spent $8000.00 in this store. We just left! We wanted to look at end tables to go with the furniture. There were 3 salespeople present. Not one got off of their chairs to help even when questioned! It was like we were bothering them. No one else was in the store either.
Oct 22nd, 2023

Ordered a set of two armchairs. First - only one was delivered due to the second being damaged at the warehouse. The one that was delivered had a large scratch on the leg that needed repaired. Then, when the second one finally arrived, there was a different set of legs on the chair than the first! I dont know if they thought I wouldnt notice, but it looked absolutely ridiculous and its embarrassing that they are selling a set of armchairs with two different leg types. Ive been told Ill have to wait two weeks for someone to get back to me on how to fix this and was offered nothing for all my trouble. I will NEVER order from here again. Save yourself the trouble and look elsewhere for your furniture needs.
Oct 1st, 2023

West Elm customer support is a joke. The West Elm store in Pittsburgh employs great people, and I have always had a pleasant experience with them. However, the company as a whole is horrible to deal with. We ordered a marble table that we waited months for (approx. 5+ months). When it arrived (after paying extra for "white glove service" it came broken. Not just 1 crack, but about 6 cracks through and through the marble table, and a few chips missing out of it. When we called West Elm, while delivery men were here, I was told that they stopped making this table and could not replace. They offered me 25% money back. WHAT A JOKE, for a 75% broken table?? They also offered to exchange it for another table. BUT only if we paid the difference and were willing to give nothing for the troubles. After shopping for a table for months, decorating an entire room just for this tables esthetic, ordering a rug from West Elm and waiting, this is the treatment we get? Needless to say, we went elsewhere, and they finally refunded the table after it was picked up. But finding a new table and going back and forth with West Elm took about 2-3 months. We bought a table at Arhaus, which came in a properly packaged wooden crate and was blemish free and is great quality. I will never shop at West Elm, Williams Sonoma, or Pottery Barn again after this experience. Beware that the quality may be decent here, but the customer service from the company is absolutely horrible and don't expect them to treat you like a customer should be treated, especially for the prices they ask!
Mar 5th, 2024