Hertz Car Rental - Pittsburgh - 5th Avenue HLE

Serta Temur _{on Google}

Mar 27th, 2024

Everything was going good until we returned the car. We returned the car on time. And asked the Hertz staff several times that is that all I should do and she replied with very rudely Yes! Thats all you may go. After the bill sent, I realized that it is charged 1 extra day. The staff is really irresponsible! No cares about you even you have a proof for returning the car on time! And also you cannot get support from the customer service. Never ever gonna use Hertz for renting car.

Zachary Berger _{on Google}

Mar 27th, 2024

Made a reservation when I showed up they had no cars available. What is the point of a reservation if they don't honor them.

Michael Fox _{on Google}

Feb 13th, 2024

Got my rental late, they put in the wrong day. Car was filthy and smelled like a bottle of laundry soap had been spilled in.
Staff was friendly and helpful.

Bob and Siew Hui Damewood _{on Google}

Jan 8th, 2024

Rented a car for 3 days, Wednesday through Friday. When I picked up the car and inquired about their after hours return policy, employee #1 said there is no drop box at this location and to just return the car first thing the next business day. They are closed on weekends, so the next business day was the following Monday. When I returned the car first thing Monday morning, employee #2 charged me for 6 days, plus a late return fee. That's the last time I'll ever rent from Hertz.