PNC Bank

Everytime I go in I get the best service. Special thanks to Gabriel but overall thank you all for such great customer service.
Mar 22nd, 2023

Linda is the best!
Oct 18th, 2022

Aug 26th, 2022

May 25th, 2022

Absolutely the worst service I've experienced.  I was trying to make extra "principal only" payments to be able to pay off my car sooner.  The customer service rep advised me to mail a check because processing an extra payment on their portal doesn't allow "principal only" options.So, I took her advice and mailed a check, notating on the check "principal only payment," as also wrapped the check into a regular size piece of paper that also stated in large black sharpie...."PRINCIPAL PAYMENT ONLY".  I mailed the second check the next month and did the same. I logged onto my account and of course neither payment was processed as Principal Only.I called, because they don't have a chat option of course, to get help fixing it.  The gentleman assured me he would back out the payments and have them applied correctly.  He did this, and then I get a letter in the mail suggesting I stopped making payments on my loan and that I still owed them money.  I ignored those letters, assuming it was automatically generated, idiotic or not, by their system.  I was right.I then mailed a 3rd extra payment in the same manner as before.  Again, not applied correctly.I was so irritated by their incompetence, I scraped together the money and just paid off my car right then and there online. I don't understand how their people are so incompetent and their processes are so antiquated, but I am certain of one thing.  I will never do business with PNC again, and I will tell anyone who will listen about my terrible experience with them.Prior to all of this, I had a name change and was trying to get information about how to change my name on their records.  I was quickly told I would have to go to a local branch to get that completed.  The Rep obviously didn't bother to look at the State where I live.  If she had, she would have noticed that there isn't a PNC Bank in the entire State.  So lazy!  Instead of giving me all the options, she just tells me to go to the local branch. Eventually, they sent me the forms I needed as well as a fax number to send them back to.I WILL NEVER DO BUSINESS WITH PNC AGAIN.  What a relief to be done with them!!  Happy Holidays to ME!
Nov 23rd, 2021