WesBanco Bank

I was mistreated as well. That branch manager was just odd. She made me feel so uncomfortable. I opened a new account this weekend. Called customer service to ask how I would get a debit card. Told I would need to go into a branch and they make you one at the bank. I did. The manager and I went to her desk. She clicked around on her computer. I gave her my ID and she made a copy. She turned around and said Im not giving you a debit card today with a smile. I thought she was joking. I said haha youre funny. She said Im not giving you a debit card. I said seriously?!? Asked why and she just said no. I said hmm ok, grabbed my card off the desk and walked out feeling like a criminal because I was giving no explanation. I called customer service back to see what happened and they show a debit card was issued. Turns out, one is being mailed. And thats fine but why couldnt she have just said that?!?! I definitely dont recommend this branch.
Nov 2nd, 2023

I was mistreated as well.
Oct 23rd, 2023

Went to this location after previously using a WV location for years. My family has used WesBanco for decades, so I was shocked when we were given a hard time for something we felt was pretty cut and dried. The manager who we dealt with was uncomfortable handling financial documents. She stared at my paperwork for five minutes before finding a flimsy excuse to send me away, leaving my family in pretty dire straights. When I called out the issues this branch said they would "look into the matter" and call me back that afternoon to help resolve the problem. They still haven't called, and it's been a week. Thankfully we were able to drive much further to a different branch and received helpful, prompt service that was a thousand times more friendly and adept than what we received at this branch. The difference in service is honestly night and day, and we're dealing with the exact same paperwork. The other branch felt like the WesBanco we know. This branch? If I didn't know better, I'd think it was a Bank of America. Tl;Dr: Avoid this branch by all means. It's worth the drive to go to any other branch if you are able.
Sep 12th, 2023