Crash Champions Collision Repair Etna

If I could give 0 stars I would. I called to check on my car and they were confused and didnt seem to have it (huge red flag). The front desk lady was on vacation and I guess my keys got set on the desk and then ignored even when she got back. So my car sat there for about a week in the cold as this was during that frigid cold spell. Then they had trouble getting it started as it sat in the cold for a week without being touched. They werent apologetic at all. Disappointed in this businesss negligence. Reviews seem decent but I wouldnt return and would not recommend them to anyone.
Mar 7th, 2024

Turned away for an estimate because they are too busy and only want to accept insurance and not customer pay? Ok cool! Good luck!
Feb 28th, 2024

Find another location. Had to go out for 2 different estimates, after getting the repair scheduled 2-3 months later, the week before the scheduled time to bring the car in they cancelled the repair and told me to find somewhere else to get it repaired. The only saving grace was the Crafton location took the vehicle, but had to correct the estimate from the Etna location, as they missed some simple items. Trying to get in touch with them is hard and not helpful. The excuse for not taking the car for repair was weak and should have been discussed month earlier, I understand they are short staffed, but don't schedule me for a repair then!!! Service: Body & Trim
Oct 21st, 2023

Expensive, $75 oil change
Aug 5th, 2023

Thanks for the communication and great service. This is time for a SHOUT OUT! to the Etna division. They were aware we needed our mini van to get our daughter to college.. communication was outstanding and even when we had a glitch with the insurance company, immediate remediation happened that day. Then to top it, they hit it out of the park when this place took the time to clean the car and have it in tip top shape. Since covid - many places and service and product have dropped the ball from what it used to be - NOT this place - you have kept it up above and beyond- thanks for being our Insurance company preferred client provider to take cars. Yes the car was fixed and shines with great workmanship upon the return. Services: Painting, Body & Trim
Jul 12th, 2023