Chestnut Hill Cat Clinic

Maggie Hess _{on Google}

Nov 17th, 2023

Everyone is very nice, its easy to schedule appointments, the service is quick, and the prices are fair. You can park next door at the Fresh Market.

Kimberly Matthews _{on Google}

Sep 25th, 2023

Their appointment feature doesnt work

Daishaneen Wallace _{on Google}

Jan 19th, 2024

I'm torn. They provide good enough care for my cat. However, their customer service is seriously lacking. Each time I've taken my cat for shots, nail trimmings, and the like, they've been very snooty and dismissive. More accurately, the tech and the front desk. Perhaps I'm not the right hue for them. The last encounter, I need my cat's nails clipped (he's geriatric 100 plus in cat years), so he gets ingrown nails now. I try to keep up with them myself. However, sometimes I need a pro to do it. I called to make an appointment, and bc he was 2 days past due for his shots, they wouldn't do it. They know the nature of my cat, which is very sweet. They've always commented on how sweet and gentle he is so he wouldn't bite them and they're familiar with him. I say this, but I know the logic: "It's better to be safe than sorry", and I don't quite fault them for this. However, it was the manner in which they spoke to me. It's not always what you say, but how you say it. I let them know I didn't currently have it for the shots (this vet is expensive, and the world was hit with a pandemic. I'm a business owner, and my finances went kitty wompus). I took him to another vet that gladly trimmed his nails without him having his current year shots. They asked a few questions about his temperament, was satisfied with my answers, and proceeded. In contrast to Chestnut Hill Cat Clinic, the people were very welcoming, kind, and caring. Good manners and a kind disposition go a long way. Do better CHCC

Ben Flexner _{on Google}

Oct 25th, 2023

We have been bringing our cats here for over 15 years, as it's one of the few vets in the area that specializes in cats and you don't have to worry about mixing your cats with strange and upset dogs in the waiting area.
Unfortunately things seem to have changed in recent years and we are probably going to stop bringing our cats here. They have upgraded their patient portal several times and now have difficulty matching our pet's records. You can no longer make appointments online. The last time we were there they seemed extremely disorganized and the techs and primary vet seem to be on a different page. It was difficult to get the information that we were asking for and got conflicting answers depending on who we were talking to.
We also had an issue with a lack of follow-up from the vet when it comes to delivering test results and getting those results over to another animal hospital. They seem to be taking a "spray and pray" approach where they want to try multiple therapies at once without actually diagnosing the issue and once our test results came back they simply recommended that we take our pet somewhere else for treatment. Not really much value for the prices they charge if the ultimate result is that you end up going to see another vet.