The Bone Appetite

Apr 4th, 2024

The Bon Appeptite This review is for the manager Demetrius Hogue of the Bone Appeptite 8517 Germantown Ave Philadelphia, PA 19118. I left my dog to get groomed on a Friday with groomer and Demetrius Hogue the manager. Ran a few errands and deposited a check unfortunately TD bank on Germantown Ave closed early that day as a result i was unable to pull funds as they were all on hold until the next day. When i went to retrieve my pure bred $3500 German shepherd i explained to Demetrius the bank was closed but i could leave my card on file to charge the $125. I also left the groomer a $20 tip. Demetrius Hogue did not agree to this and instead stated he would have to keep my dog overnight. I thought that was strange as the store doesnt board dogs but i acquiesced bc i thought the manager who lied and said he was the owner was a relatively sane person. I also thought it strange that he was being highly anxious about $125 after me offering to leave my id and cc on file and i live in the neighborhood and my child also goes to school in the neighborhood. Im literally near the store daily either at weavers way or a coffee shop. When i returned the next morning when they opened at 9 am a different worker was there and was not informed about anything. 2. Demetrius Hogue did not leave the staff any information rather they had to call him and he informed the staff worker that he put my dog in a shelter with ACCT Philly. 3. Demetrius Hogue did not contact me to let me know he did this despite the store having my information on file as he called me when my dog was finished with her grooming appointment. 4. I contacted police and reported theft bc Demetrius did not have the right or legal authority to place my chipped dog with ACCTPhilly 5. I contacted 911 for a stolen dog and pressed charges against Demetrius Hogue and placed an ad in the chestnut hill local for him to be terminated from the store as his behavior was not pro dog. 6. Demetrius Hogue traumatized a dog that is chipped cared for attends daycare and loved for $125 that the customer provided even AFTER learning her dog was given to a shelter. 7. Im local to the neighborhood so there was no reason to keep and essentially abuse my dog hes dangerous and shouldnt be allowed in a pet store or near anyones furry family member. 8. For the above stated reasons i will not support nor do i recommend the community support this establishment while Demetrius Hogue is still employed as he does not understand what pets mean to family members and he should not be around peoples pets as hes abusive. He needs to be terminated asap.
Feb 23rd, 2024

Jan 16th, 2024

I've been taking my dog here for 5 years - since it's under new owners the service is HORRIBLE! I was charged 96.00 including tip before it was 75.00 and they didn't cut my dog's nails - I was told that would be 18.00 extra - also it usually took 2 hours and now I had to wait 4 hours - because I told the owner I was unhappy with the wait time - he proceeded to go on a 15 minute rant - told me that he runs an upscale business and that he will no longer groom my dog - no problem -I will be taking my dog somewhere else!
Aug 16th, 2023

Jun 14th, 2023