Hearth & Stove

David Nazarian _{on Google}

Dec 3rd, 2019

They have no customer service skills and very little knowledge. Avoid these guys!

Larry Davis _{on Google}

Sep 15th, 2018

This review is only about their customer service not their actual work. They cancelled the first appointment the morning they were supposed to come & then showed up late for the second appointment. Their worker denied he was late & basically mocked me for being upset he was late. They never contacted me after that to reschedule or ask what happened.
This is all after waiting over a week for them to return my initial call. You'd think they would at least *try* at providing any type of positive customer service but I guess they are too busy to care.

Dan Carter _{on Google}

Mar 21st, 2018

Great office staff

Stephen Schaffzin _{on Google}

Mar 30th, 2017

i just called to inquire if Hearth and Stove had installed any gas fireplaces in my building (my condo is just a few blocks from the store). i was told rather unpleasantly that "H&S doesn't track installations by address. do i know of anyone in my building who might have had H&S install a gas unit?" dear, if i knew that, i would have spoken with them, not called you. someone just lost a potential customer.

Andrew Taylor _{on Google}

Jan 7th, 2019

Just read some reviews, new and old, and felt compelled to put my 2 cents in. I used this shop to inspect my wood burning fireplace when I bought my home and then perform annual or biannual chimney sweeps and they were always on time and reasonably priced and professional. I haven't spent time inside the shop asking questions so cannot speak to the adequacy of the in-shop staff but by phone, I've had no issues. I also had them come replace a portion of the interior wall inside the fireplace and that was no problem at all. During the latter, I asked them if they could install circulation fans inside the fireplace because it was the right model for that kind of set-up and they took the time to look carefully at it and determined it would not be worth my money to do it... for which I am grateful because they could have hit me with a huge expensive project. So extra star for honesty. Last contact was 1.5 years ago... so that's the only caveat.