American Airlines Federal Credit Union

They were never helpful about anything. If you talk to multiple people and ask the same question  each one of them, you will get different answer from each one of them. I felt like they make their own rules and policies.... Not a good credit union.
Oct 10th, 2022

Let me start off by saying I really love this credit union. They go above and beyond to help you get loans when you them and make sure you can pay them back without high interests rate. Recently I was "spoofed". I got an call from the exact same number of the AAFCU and was asked to verify my information. When they asked for my username I got suspicious and hung up. Called back to speak with someone to see if they called me to verify a fraudulent purchase and they did not. I asked them to turn my card off and they said they were unable to. I asked if there was anything they can do to help since someone has some of my information and I don't want them to get into my account and they said there was nothing they can do. I had to report my card lost or stolen in order for them to cancel my card and they wouldn't send me another one. When I need hp they helped but when I need protection they couldn't. It was a huge eye opener for me.
Jan 3rd, 2022

The staff in this office are superior. Kind, welcoming and very helpful. Evry experience is exceptional. Thank you .
Sep 14th, 2021

AAFCU is the best financial institution. This branch is so easy to access when at work. Moreen and the entire staff go above and beyond to help with all products. Low rates and easy to contact.
Dec 30th, 2020

Nov 30th, 2020