Athleta

Sep 21st, 2023

Ordered a pair of exercise pants for $99.00 on Sunday, June 4th. The pants needed to be hemmed. Was told the pants would go out tomorrow, Monday, and be back in the store Friday, June 9th. At that time the store would ring me. Fri no call, weekend no call. I finally called Monday to be told hemming takes 2 weeks and I (I) was to call back. Today, Saturday 17, I called the store and my pants were in and had been in since Thursday, June 15th. Nobody called to let me know. On the phone I told the associate this. She said, normally we do call and they will hold the pants. Is there an apology somewhere in this sloppy confusion?
Jun 9th, 2023

Apr 24th, 2023

I ordered online through the Athleta Instagram page and didn't think to check if I could return items ordered through Instagram in person, totally my fault. I went to this specific store to do a return and the individuals working this morning were incredible!! They spent an hour fighting with their online customer service to get me an in store return and help me find a solution. When their online customer service said I could only mail the item back the manager there had me forward her the shipping label customer service had emailed me and shipped the item back for me herself! The entire time all the staff were incredibly helpful, never once seemed impatient or upset and tried earnestly to help me out. They had the best attitudes even though their AC was broken and it's ridiculously hot out! What could have easily been an awful experience ended up being pleasant and I can't thank them enough. As for their clothes, I've loved all the pieces I've ordered. My return was for pants I misjudged the sizing on and it's the only item from them I've ever returned. I try to go to the gym daily, and I'm an artist that frequently works with materials hard on clothes. The clothing I've purchased has held up remarkably in both my studio and my gym classes while also looking fashionable and flattering.
Jul 14th, 2022

Jul 7th, 2022