Wells Fargo Bank

The teller has no idea about cashier check. I request them to cancel undelivered cashier check but she had no clue. She asked me to call 1800 number. I called 1800 number and they told me that branch should be handling it at local level. I came back to the local branch where another teller told me that all the bankers are gone for the day and I need to come back tomorrow. What a service. I came back after couple of days and a guy( probably banker) told me that I m lucky that they have rotary available today abs there I will be helped. This cancel check retire $31 cancel fee and bunch of documents to scan before money could be transferred back to my account. Mind you its my money abs I was told to get a cashier check to be safe and now I am running after my money and paying the fee, lost time, frustration and annoyed with this kind poor customer interaction. I will change my back soon as I am moving to commercial transaction and couldnt afford this level of primitive device
Jan 3rd, 2022

Jose Martinez - personal banker was very helpful and explained the difference between accounts clearly. He is very patient, nice and friendly with customers. I really enjoyed being in this branch.
Nov 20th, 2021

What happened to the Branch at 2341 Hoffnagle St, Philadelphia, PA 19152
Sep 24th, 2021

Worst bank I have ever dealt with. Do yourself a favor and go somewhere else!! The Manager was extremely rude. Would not give me the money from my late fathers account even though I have a legal beneficiary paper signed. I finally got it after months because I went to district manager. Nothing but hassels and lies. Its a shame a person has to go through this as they are making funeral arrangements for a loved one. Also she said there was no record of me on account when we were just there the month before....Horrible horrible bank. As she kept saying" unfortunately...
Jul 22nd, 2021

Ashley is absolutely miserable, horrible customer service. Does not even acknowledge you when you say hello. I will not be using this Wells Fargo location anymore.
Jun 1st, 2021