Norris Square Automotive

Feb 26th, 2024

I had a one-star experience due to a significant price discrepancy communicated by John over the phone. Initiallyi was told the radiator repair would cost $335, the final total with labor was $915. My main issue was not being told the full price labor included before accepting the service, because had I known I wouldve reconsidered or at least waited till I got everything replaced. I expressed my grievance, hoping for acknowledgment or clarification, but instead, John called me a liar and refused accountability. I came in the store to level with him based on the miscommunication not really trying to barter the price lower but just explain my grievance yet he just disrespected me further. Kudos to the attendant who empathized with my situation, truly the only reason why this place gets a star. Be wary when dealing with John, and consider this before choosing this service. Have a blessed day.
Jan 9th, 2024

Dec 25th, 2023

This guy has no clue what he is doing, installed factory inner tie rods on a lifted truck when in fact he should have installed same brand as lift kit. Instead he cut down factory tie rods "to make fit" i ended up needing to pay the shop he recomended to fix his screw up. Do not recommend to anyone. such lack of experience and responsibility, he won't even make up for his mistake. Can't believe there dummys are still open. Someone please shut them down.
Dec 20th, 2023

Nov 7th, 2023