Healthmark Foot and Ankle Associates

I work in the healthcare industry, and I'm aware and supportive of the fact that a $100-$200 cancellation fee is standard when a patient cancels too close to the date of a procedure. Requiring 1-2 weeks advance notice (or in rarer cases, up to 1 month) helps protect providers by making patients think twice about no-showing or canceling last minute without a good reason. So when something unexpected happened in my life, and I had to postpone my procedure a full FIVE WEEKS in advance, I was expecting the office staff might say something like, "Thanks for the heads up this far in advance. We hope everything is ok. Please let us know when you'd like to reschedule". Instead, 3 days later I received a $250 (!!) cancellation fee. When I called to see if it was a mistake, I was told they have a 45 day (!!) cancellation policy. I explained that my mind was swimming the day I signed the surgery form, having just made the decision to have surgery. I wasn't focused on scouring the fine print for potential "gotcha" terms. I also explained that I could find no mention of it on any of the signed paperwork that they shared with me. I then asked (two different staff members) if they'd consider waiving the fee. Their response was something along the lines of, "You signed the paperwork, you agreed to the terms". I told them that I liked my doctor and that I wanted to remain a patient here, but that they'd likely lose me if they couldn't offer me this one-time courtesy. "We can't do that. We have your signature. That's just the way things work. Goodbye sir". It's unfortunate because this is a case where the best ethical decision would also have been the best business decision. Even if they didn't want to do the right thing for the patient, they could have done right for the practice (by preserving the revenue from my surgery, my follow up appts, orthotics, family/friend referrals, etc.). All they needed to do was correct an objectively questionable, poorly communicated policy.
Jan 29th, 2023

Complete rip off. Charged me $165 twice for applying a dab of ointment to my foot during my two visits, which wasn't covered by my insurance. This was on top of charging me for the visit.
Jun 23rd, 2022

Dr Romansky is a miracle worker!!! I had viscous pain in both my heals from Spurs and I could barely walk. He got me back to 100% pain free and back to running and CrossFit. I also experienced a big toe injury twice and again just amazing experience!!! He is simply amazing!!! Full of energy, fully of life and full of knowledge. His staff is also awesome. They are friendly, caring and dont leave you sitting around in waiting rooms for endless amounts of time. The office runs like a machine but also with a lot of care and warmth. FIVE STARS ALL DAY FOR THIS GROUP!!!!!
Aug 20th, 2021

I went to Healthmark Foot and Ankle and saw Dr. Erfle. Hes the best! He knows what hes talking about but also makes you feel comfortable.
Dec 19th, 2020

Dec 18th, 2020