Pompetti Heating & Air Conditioning

KM Mitch _{on Google}

Aug 27th, 2023

Just had the most unpleasant experience from Chrissy in their office. I called inquiring about an estimate for a couple pieces of equipment. I told her I wasn't personally familiar with their company and had a few questions. This is for my elderly family member so I was looking for kindness and patience, which she failed to deliver. Their ability to service after the installation was equally important, so I was curious as to how many techs they had on staff to see how big of an outfit they were. Well, apparently that was a sensitive question for Chrissy, when she paused and proceeded very rudely to ask what does that have to do with installation? If you get that defensive over a simple question, how do you handle real problems? Anyway, I realized this was terrible customer service and treatment and decided getting a quote was not a good idea. I would hate for my elderly family to be treated how I was treated today. She quickly said goodbye and that was that. So, this company threw away thousands of dollars on such a simple innocent question. I'm glad they can afford to do that. Proceed with caution.

KenandAnita Murphy _{on Google}

Apr 9th, 2023

Best company ever they care about their customers they know what they're doing and when they tell you something they live up to the word

Liz Ann Ashton _{on Google}

Dec 8th, 2021

Arrived on time, they did a complete check up on my air conditioning and heating unit. Great friendly service.