Sleep Number

Kacie Long _{on Google}

Nov 17th, 2023

Kind, attentive service! Craig was great at answering all of our questions and helping us test out different models.

Tonia DiCesare _{on Google}

Mar 4th, 2023

Justin was very helpful. We didn't really know what we were looking for. He explained everything so well.

David H _{on Google}

Mar 19th, 2021

Brand new building opened in Oct 2020. Much bigger than the one in Capital City Mall. Front door opens both way and hand sanitizer is available right inside as you walk in. I was greeted right away by friendly staff.

Jose Rafael Solis Corps _{on Google}

Aug 19th, 2023

Can you sleep well in this mattress, is it comfortable? Yes.
Is it worth it? Let me tell you my experience and you decide.
I used to be a mattress salesperson, so this is not just idle prattle. I was in a couple of mattress stores before working with Sleep Number. I wanted to work with them, because I liked their products and they seemed to have good service.
While working with them, I realized that not al that they said was exactly right. For starters, they kept talking about a 15 year warranty. While it's true they have that, 14 years of that warranty is prorated.
There's a BIG difference between prorated and non-prorated warranty. Non-prorated means that your product will keep it's value for as long as the warranty lasts. If you have a 2K mattress, with a 10 year warranty, the mattress will still be worth 2K after a decade. Prorated means the product value goes down with time. You may start with a 2k mattress with a 15 year warranty, but in year 5, your mattress might already be worth less than 50%.
The first year I had my Sleep Number mattress I had to call several times for different problems with the mattress. They had to change the chamber (the thing inside that inflates). They had to change the cover of the mattress. They had to put a metal rod at the end of the adjustable bed because the mattress kept slipping down. Finally it was working OK. Glad that the first year is not prorated.
It hasn't been full 2 years, and the chamber is leaking air AGAIN. Plus the cover is torn where the magnets go. I called to let them know. They are already charging me $600 for the items and installation. With that amount, you can find a regular mattress that would work on an adjustable platform, like the one I have.
I only sleep on this mattress. I don't do, let's say, "strenuous activities" on it, particular at my age. I might be a little overweight, but many people are, and they assure you that shouldn't be a problem. Any other mattress company has at least a 10 year non-prorated warranty for products as expensive as these are. No company will charge 40% of a product value just two years after their mattress has failed, especially mattresses that have a price of 2k and above.
Feel free to ask me any questions. My advice is to stay away from this company. There are plenty other products that will feel as good, but will cost less, and have much better warranty.