Fred Beans Ford of Langhorne Service

Jan 4th, 2024

After having appointment cancelled in NJ 4x at Ciocca for my husbands fusion hybrid we called for a service appt here. Great experience. Professional, and didnt try to sell me anything. And they were pretty prompt. Well be back with my ford escape for service soon Services: General repairs & maintenance, Auto maintenance
Aug 22nd, 2023

My wife hit a curb and did some damage under the car. We both have fusions from Fred Beans, and we figured we could trust them if we took it there for an estimate. My wife spoke to Ryan, who said he would put it up on the lift and take a look at it for free and let us know if there is any damage that needs to be fixed. Well, when we dropped the car off, that changed to "I may have to charge you a half hour for labor." Okay, fine. We dropped the car off and I took my wife to work and I went to work not 20 mins later, Ryan called my wife and told her that they can't look at the car unless we pay $179 for an alignment. At this point, we both can't walk out of work again, so they got me, and I reluctantly agreed to do it. They called us and told us nothing is wrong with the car, but they didn't even offer to fix the cosmetic damage that is still apparent under the vehicle. It was a very bad experience, and I guess I will add this service center to the list of untrustworthy locations. Unfortunately, the area is full of them.
Jan 6th, 2024

If I can rate this location a zero I definitely would. Customer service is a total disaster.Lauren Green needs training when dealing with customer her professionalism need urgent training. Please release this person from all duties when dealing with service for Ford Dealer. She would definitely bankrupt this service center.
May 15th, 2023

Worst management ever. Never take your car here
May 3rd, 2023