Rebecca Mangold's Tax Service LLC

Apr 25th, 2023

Gloria makes our trip there pleasurable! She is a so efficient and knowledgeable!
Feb 10th, 2022

Rebecca has been doing my taxes since I was 15 years old. She currently has been doing my businesses taxes for 5 years. She has taken care of my family for years. Genuine, trustworthy and honest she always gets the job done. I reccomend everyone to her.
Aug 21st, 2021

Rebecca is awesome! Knowledgeable, professional and friendly! Great staff too!
Jul 14th, 2021

I do not make a habit of making poor reviews of any organization or business, but we had such an awful and frankly traumatizing customer service experience that I thought it was important to share. Not the issue but for Context: In preparation for our appointment and upon asking if there were any specific COVID directions or procedures in place, we were told no aside from wearing a mask ( that was fine with us but we wanted to make sure). After arriving at our appointment, I was surprised to see no restrictions in the waiting room, no temperatures, no hand sanitizer at the door, and/or special procedures in place as far as waiting in your car or limiting individuals, we were not given a choice to drop off our paperwork, etc. (again fine as we take needed personal precautions but was somewhat surprised). As we had in years prior with no issues (even last June after our appointment was pushed due to the pandemic and the tax extension), we had to bring our children to the appointment (naturally prepared them with activities). After waiting past our appointment time (again not the issue), Rebecca "greeted us" much colder then I had ever seen before, saying she was ready then disappeared leaving us to wander the hallway looking for the new location of her office. Upon entering her office and getting situated (before beginning), she proceeded to YELL at my 18-month-old son stating that she doesn't want him touching anything, etc. and that she is not having it. She then proceeded to borderline SCREAM about how she now has to sanitize everything in her office and out into the waiting room. Please, keep in mind we had not said more than a few words at this point as we were passing her our paperwork. We both were truly in shock and speechless. I asked my husband to take my son to the car and wait for me to call him to sign (we are married but file separately, so I had to essentially speak for him). I have never in my life experienced something so unprofessional and unhinged by someone in the service industry. If she was feeling uncomfortable for some reason there is a way to PROFESSIONALLY and RESPECTFULLY communicate but there was absolutely no attempt made in that regard by Rebecca Mangold. This was a complete opposite experience from years passed where my children were welcomed with open arms and with no issue, we would have gladly dropped paperwork off or followed guidelines put in place by the business had there been any. I spent the appointment time in tears saying little more then 3 or four words. I also watched Rebecca berate the gentleman at the front desk about bringing her the wrong folder and dictate that he must wash his hands immediately. We have recommended several other families there in the past which I certainly regret. Needless to say, I called an alternate accountant/tax preparer the day after and we will be switching for next year. She has a 1.5 rating on Yelp all citing poor customer service.
Jun 18th, 2021