Philadelphia Eagles Pro Shop

Apr 9th, 2024

Having traveled out from Bucks County, We were surprised at the stores appearance (it was actually very hard to find). It was really grungy, well worn we can say. The merch was just there on racks. Nothing like the other 2 Pro shops. Not what I expected from an Eagles Pro Shop.There was almost no sizes bigger then xlarge. (This is not listed as an outlet store, maybe it should have been) The staff was less then helpful, almost put off that I asked a question. They just stood at the counter on their phones. Like they didn't even care we were even there to spend my hard earned money. As a season tix holder, I was very let down by this store. This is an EAGLES PRO SHOP, you have to do better!! #flyeaglesfly , #Eagles
Mar 29th, 2024

My disappointment at the customer service of this location is immeasurable. My mom purchased me a shirt that cost $70 as a gift for Christmas and the purchase was made on 12/16. I was unable to attempt an exchange at the store until today. The shirt was too small and had all tags on it and has not been worn or washed. I explained To them that it was purchased as a gift for Christmas and i was Trying to exchange it and Andrew told me that i needed a paper receipt for exchange as it was store policy. I said okay and as i am Unable to travel and get the receipt from my mom, i requested That she send me a picture of the receipt she had for the purchase. I traveled Back to the store and showed them the picture with the transaction number thinking this would be enough. To my surprise Andrew now told me that the returns have to be made within 30 days of purchase and on the receipt it says to be made within 14 days of purchase. Something that was not possible for me to have done considering that it was a Christmas gift over the holidays and i was Not able to due to traveling. I would Have been satisfied with an exchange for a larger size or even store credit as i was Ready to buy more merchandise in the store while there for the return. Instead, i left With no satisfaction.
Mar 18th, 2024

I walked in just to look around and nobody acknowledged me or ever asked if I need help this place has horrible costumer service
Jan 16th, 2024

Placed an online order. Delivered promptly and correctly. Thanks.
Dec 18th, 2023