Penn Home Infusion Therapy

Horizon Home Infusion that merged with Penn Home Infusion 1070 New Holland Ave, Lancaster, PA 17601. I've been dealing with billing issue since May for my Mother. She finished with her infusion needs in March. They billed regular Anthem instead of Medicare Anthem. Now I just got a summary notice that they billed original Medicare instead of Medicare Anthem through her Medicare Advantage plan for more then what we were ever told. You call & some reps claim they can't find her info, though I specified she was through Horizon Healthcare & they claimed they could help me. Been dealing with a supervisor, but that really doesn't seem to have helped. Often times you call & don't get anyone & have to leave messages & don't get calls back. Seems since the merger things have gone downhill. I've now requested to have a supervisor of the supervisor to call me back. Not holding my breath.
Aug 7th, 2023

Have tried for six months to have a problem with payment of a bill solved. You call and get a recording they will call you back. They never do!!! Send the bill back every month with the billing information and ever month it comes back unknowledged with me owing money. Stay away from this company. Uncaring, unorganized, terrible customer service. People at the desk tell you they can't help you, billing is being outsourced.
Mar 6th, 2023

Jan 6th, 2023

Received nurse service at home thru this agency. The nurses were very professional and proficient in their duty, kind gentle and efficient. Would strongly recommend and would use this agency again. Thank you
Nov 21st, 2022

Very kind and professional nurses. Punctual or they call they made having a PICC easy. Always friendly at nursing visits
Nov 10th, 2022