LOSG: Lancaster Oral Surgery Group

This office contacted me the evening prior to my scheduled appointment to tell me the appointment would be cancelled should they not receive the X-rays and consult request by the end of the day. I had no way of knowing that this wasnt complete considering I had already done my part with the other office. The appointment was cancelled, but they categorized it was a no show, likely to protect themselves from their late chart prep, and will not reschedule my daughter for three months. Additionally, when I initially set the appointment, they expressed clear disdain for our insurance which suggests discrimination. It may be the case that the physicians are skilled, but their staff are dismissive and unprofessional. Ill certainly be reporting my concerns and hope this review protects others from this mess. This office contacted me the evening prior to my scheduled appointment to tell me the appointment would be cancelled should they not receive the X-rays and consult request by the end of the day. I had no way of knowing that this wasnt More
Jun 3rd, 2022

Nov 5th, 2021

Very nice staff and Dr. Adams was great. However, be warned, I was referred here by my dentist and told that my insurance would cover my surgery. When, I arrived at Campus Oral I asked about my insurance coverage and they said that they would get it all sorted after my consultation (I assumed that the consultation would be free). After my consultation and x-rays that I was asked to receive, I went back up front and got my estimate for the price. My insurance is basic coverage so the quote was $2700 and was charged $300 for my x-rays and consultation. I asked about submitting the $300 to my insurance companies, but was told that that could only be done after I go through with the full procedure. So the consultations are not free, they avoided telling me this, and I was stuck with $300 to pay now (or come back and pay the full $2700). Very nice staff and Dr. Adams was great. However, be warned, I was referred here by my dentist and told that my insurance would cover my surgery. When, I arrived at Campus Oral I asked about my More
Jun 11th, 2021

Office was able to get me an appointment earlier than any other practice in the area. So glad I chose this office with a Wonderful Dr. And staff. Office was able to get me an appointment earlier than any other practice in the area. More
Jun 10th, 2021

If I could give 0 stars I would. I was referred to this practice by my general dentist. When I called to schedule an appointment I figured out that it's not possible to schedule an appointment before the receptionist talks to the doctor who is the owner. And there is no particular time when it would be done. In fact, this is a veiled refusal even if they know that there are limited oral surgeons in our area. I can imagine how they treat their patients.. If I could give 0 stars I would. I was referred to this practice by my general dentist. When I called to schedule an appointment I figured out that it's not possible to schedule an appointment before the receptionist talks to the doctor More
Feb 14th, 2021