Acceptance Insurance

Apr 1st, 2024

Shadia Guzman deserves 10 stars. I havent had this kind of service in years. Shows empathy and understanding in my situation with the loss I had, helps me taking her time even when I see many customers needing her, she takes care of all of us with excellent service no matter how busy she is. Mutlitasking but still very detailed and all about the customer. I was very impressed when I told her I was worried about a lapse and she stayed in the office longer to accept my cash just so I wouldnt lapse since I didnt have a card. You might see her on 3 calls at a time but still doesnt make a mistake. I finally found the right agent!
Mar 12th, 2024

I have been with acceptance insurance for years and have never had an issue. The insurance agents answer and assist me with paying my monthly bill and any questions or needs with my policy. Between my husband and I, we have been calling all day attempting to pay our bill before it is late, and the online service is not working and the automated system is not working. An agent names Shania keeps picking up the phone and acting like she cant hear and hanging up... When my husband called off of his phone, he states immediately that he just needs to pay his bill. She stated "you can pay on the automated system or online" and hung up. I have NEVER experience this from acceptance insurance before. SO unprofessional and disrespectful. I dont know when she started or where she came from, but we are now thinking about switching insurance companies... maybe acceptance insurance just isnt what it used to be.
Mar 7th, 2024

Mar 2nd, 2024

Ask for Shadia! Shes the best. I still cant believe how cheap my full insurance policy for my jetski and my business is. She made sure I understood everything on my policy and answered all my questions
Jan 24th, 2024