Courtyard by Marriott Lancaster

Keith Anderson _{on Google}

Apr 1st, 2024

When checking in, I informed Carrie of my medical service animal who needs to stay with me. Carrie insisted on asking me the specific task my animal performs for me, which caught me off guard.
She quickly responded (without letting me speak) "because the task your service animal provides is not apparent, like a seeing-eye dog, I cannot honor your request," and then she charged me a $75 fee.
She didn't allow me to respond and jumped to a conclusion that my service animal was not legitimate. This makes me feel unwelcome at this hotel. Stay somewhere else if you have a service animal and want to be treated with empathy rather than judgement.

Jami Mcinnis Back to basics! _{on Google}

Feb 29th, 2024

If you ever have to stay in Lancaster PA, this is the best hotel we have ever stayed in.
And its not the hotel, its the staff!
The hotel is great dont get me wrong!
But the staff! From the front desk amazing help and kindness to Tina at Starbucks that made the best coffee and knew what I wanted before I even made it to the counter. (the sweetest most awesome lady ever!)
The guys who waited on us and cooked our food and were so personable! Housekeeping, if we needed it the were happy to help!
Just absolutely a fantastic experience in such a sad time for us to have to be here. Kudos to Marriott for the most amazing staff! Customer service at its best!!! Thank you for making our stay warm and welcoming!

football 101 (Mad Sabi) _{on Google}

Feb 9th, 2024

nice business hotel next to Costco. nothing special but great staff!