Comfort Inn Lancaster at Rockvale

Hell Hounds _{on Google}

Apr 9th, 2024

Staff was super friendly and accommodating when I decided to extend my stay. Rooms were a decent price and were relatively clean and quiet. One bed in the room did make a loud noise when moving around on it, possibly from the bed frame. This location is at the Rockvale outlets, so it's close to shopping and relatively close to a wide variety of food options.

Tara Diamond-Kule _{on Google}

Mar 26th, 2024

We got to stay here one night because of a last minute thing. It was a very good value for the money. They do a free breakfast which is always a bonus. We don't usually get to utilize a free breakfast because we're on these trips for swim meets and the call time is usually too early. But they have a nice breakfast there. There was a decent variety- eggs, sausage, Belgian waffles, yogurt, fruit cereal, toast, etc.
The bed was amazing. First time in a LONG time my son and I didn't wake up in pain. I planned to open the sheets and find the name/style of the mattress because painless sleep is MAJOR for us and almost never happens. This is why my three star rating for service comes in though. I went back the next day after we checked out to find out what kind of mattress it is and they didn't want to let me look or really find out themselves. I could've found that info in a hot second and while the guy at the desk did attempt it, all he came back to me with was "beautyrest" and that isn't helpful.
I then contacted corporate and they told me I'd have to find out from the actual hotel because they can't tell me. All I wanted to know is what damn mattress they use and I got a lot of runaround. I don't really understand this, because Choice Hotels actually SELLS their bedding. So WHY DON'T THEY WANT TO TELL ME ABOUT THE BED?? I feel like the guys at the desk just didn't want to have to remake the bed. I'm so annoyed I forgot to look before we left, and I'm never going to be in Lancaster again in my life I assume, so I'm out of luck.
Beyond that, the location is great, plenty of restaurants, shopping, attractions. Room was clean and nice. I was pleasantly surprised and would stay there again or recommend it to anyone looking to stay in that area. It seemed safe too. It's a little set back with generous parking.