Brooks Brothers

I had a wonderful time here and the one on one time was amazing. Thanks to CJ for making this shopping trip personalized to fit our needs.
Mar 24th, 2024

I drove an hour up (and down) to exchange a few shirts to a slim fit. The staff was very cold, bordering being rude. It was as if I was a paraiah. I was first told that slim fit is not sold in retail stores. Not true, as I just bought 3 shirts that were slim fit at a Brooks store. Then I was directed to the sales section - apparently that is the only section that has slim fit shirts. No one bothered to check on me later at any point in time.
Feb 1st, 2024

Do not special order anything from them. They are careless and will not do anything to make it right. Now Im stuck paying the shipping for the return, even though its 100% their fault. All they did was apologize that they couldnt do anything to make up for their mistakes. Poor customer service.
Jan 27th, 2024

Jan 24th, 2024

My husband and I were shopping for a suit and had previously been to at least 5-6 different shops. Having been unsuccessful and kinda frustrated at this point a sales associate from a previous shop told us to try Brooks brothers. We went in hoping to find something, especially since we had been looking everywhere and had some pretty rude experience at other places. Went in and both sales associates greeted us and were so ready to help with our needs. The store had 3 other customers but the gentleman who was helping us made sure we were all being taken care of. Lastly, not only were we able to find the suit !!! we left there with such a good impression and would highly recommend this store and sales associate to anyone else. Planning a wedding is stressful and more so when you add the fact that you are having a wedding during holiday season!! the sales associate (Lancaster outlet Location) was amazing!!! He knew what he was doing and was so friendly and helpful and actually had fun shopping for the suit!! thank you
Jan 3rd, 2024