Louis Vuitton King of Prussia

Had a nice experience for my first time shopping here. It was busy when I went in and it looked like most associates were helping customers. I saw a women behind a counter and asked if she could help me with the bag I was looking for. She explained that she was actually the repair counter but would be happy to start the process of showing me bags and would locate a sales associate to come over and take over. She brought me my bags and introduced me to my sales associate, Ashton. Ashton was a huge help and made this a great experience. He did a lovely job personalizing the bag I purchased and explained everything he was doing. I would recommend coming to this store and asking for Ashton!
Apr 5th, 2024

Absolute worst customer service. After purchasing a bag at this location, I changed my mind and attempted to return the item less than a week later. I never wore the bag yet when I attempted to return, they would not accept the return due to signs of wear. The bag was in perfect condition and the sales associate and manager made up several lies regarding the condition of the bag. I ultimately got my refund but expected way better customer service for a high end store like this. Its a shame because I love the brand but due to this experience I will not be shopping with Louis Vuitton again.
Mar 28th, 2024

Mar 14th, 2024

Great location and great customer interface; thank you for a good shopping experience for my three kiddos and me - you set the standard for customer service, product line and quality. Please extend my thanks to the sales POC (see receipt for details). Thanks again!
Feb 25th, 2024

I had to return my moon purse for a bagatelle and it was smooth . I got the purse and wallet I wanted . I will shop here again . It was so easy
Feb 13th, 2024