Apple King of Prussia

Great store, offering a variety of computer products and services.
Apr 3rd, 2024

Got to look at a bunch of new phones and devices, like its own little universe in there. Having a repairable issue somewhere else however may just be a time for a new phone issue here, so thats something to keep in mind. The staff here are very nice and its always clean and presentable. Any questions I had were always answered immediately and to the best of there knowledge. Its a pretty big store so they offer just about the full selection of apple products.
Apr 3rd, 2024

They LOST MY PHONE.Took it in to get serviced, and I came back later and said I didn't have a service history there. They had no plans to help find my phone. I don't know what to do. THEY STOLE IT
Mar 31st, 2024

Mar 29th, 2024

This store bricked my iPhone. After contact had no plan to help either. The phone was not in the best shape, not always turning on etc., this was why I came in to get it repaired. I anticipated a 100-200$ charge for a repair based on some research I had done. They did some diagnostics on it and said the repair was 350$ or we could outright buy a new phone. These options were not in my budget, which is not their fault, this is totally understandable. That being said, upon getting home the phone was completely unusable, and not due to wear and tear, due to Apple. The diagnostics and restoring process they tried to use to fix it caused the phone to sit in an unfixable restoration screen. All in all, I was not expecting a free pass, or a new phone, as I couldn't afford the fix they put forward, but I didn't expect to get a phone back in significantly worse shape than I brought it in. Tl;Dr - Phone being wack (but functional), brought it in, after inspection, no work done, only option to fix it was 350$, I couldn't afford it so I walk, they bricked my phone with their diagnostics and refuse to help without the 350$ repair
Apr 2nd, 2024