Best Buy

This is ridiculous. I was to have a delivery today. The person went to pick up the tvs at the store around 9. They waited hours for you guys to take them down even though you guys knew they had to be delivered today. Now you guys dont have boxes for the TVs for them to be delivered today. What is the point of making a delivery appointment through you if you cant get the job done properly. I've been transferred so many times. Nobody wants to get a manager on the phone. Someone actually told me I need to drive to the store to speak to a manager. I've wasted my whole morning waiting on you guys. I've been hung up on and transferred so many times with no resolution. Horrible service. You guys are setting these delivery drivers up to fail.
Oct 28th, 2021

Sent my laptop there for a repair. They charged me $85 which would have been worth it if they were to have found the issue. Their repair for the laptop came at $1032 to replace the entire motherboard. Which again would have been okay, there is just a minor detail: THEY COULDN'T FIND THE MODEL OF MY LAPTOP!!! (Which is clearly stamped on the back. Their quote was for an old version of my Asus ROG almost a 10 year old version, where as mine was a 2019. Just a complete joke really!
Oct 24th, 2021

Sep 19th, 2021

Sep 15th, 2021

Sep 14th, 2021