Payless Car Rental

Cassandra Hostetter _{on Google}

Jan 13th, 2023

This is the worst place to rent a car from. In the past they were great for us, but no more. Our car was in the shop to be worked on and we rented a van from them. When we rented it , we were told it had not been cleaned. We needed it, so we didnt mind. I had cleaned from under the seats, found a hair brush, cleaned some other items. We had it for a month and when my husband took it back with my mom they were told we would be charged a $300 cleaning fee! They took it to car wash to clean it out. My mom said it was clean when they returned it. Today we get a call from Marc, saying we owe $395 for a $200 cleaning fee and that a camera was found to be missing in the front of the car and they had to wait for that to be ordered and put in. This is ridiculous. We just had to pay over $1000 to rent it and cleaned it out and now your telling us there is a cleaning fee and replacement of a camera? We had not hit anything or caused any damages the camera could have just fell out and yet we are expected to pay for it?! This is ridiculous! Its a tough time of year for us, especially with our main vehicle sitting in the shop waiting on parts to be repaired. Never again! We will never rent from this poor service place anymore! We should have been called and warned about this to begin with instead of blindsiding us.

Damie Jo McTonic _{on Google}

Dec 28th, 2022

Nice people to deal with

Mouhamadou faye _{on Google}

Nov 20th, 2022

Nice staff. Not so many options to choose from so is every rental place in the country. Overall experience was positive.

Rachel Wilson _{on Google}

Aug 25th, 2022

THE BEST car rental service anywhere. Marc took care of all of our rental needs for our business. He was very helpful, flexible and provided outstanding customer service, making the process easy and with zero stress. I highly recommend Payless to anyone who is looking to rent a vehicle.