Somerset Trust Company

I only chose this branch because it's close to the Social Security office. When I first opened an account I wanted to walk out because of the ignorant looks I got walking in. Everyone else is greeted and some even by name with a smile. Every time I walk in it's ignorant looks. I opened two accounts one for my teenage son and another rep payee for my oldest. I eventually closed the accounts because I was relocating soon and this was the only time they smiled at me and engaged in friendly conversation when I said I was moving back to Philadelphia. I just received a back paycheck and took it to open an account to receive my son's monthly payment and again not greeted when I walked in with ignorant looks, I'm always greeting them when I walk in. This time I asked if they knew of any banks in the area that deposit funds a couple of days early and the younger gentleman told me only prepaid card accounts do it when I know it's not true I've been with a bank in Philadelphia that does. The older man whom I believe is the branch manager tried to tell me I couldn't open an account because he ran my info through check systems and on it it said no assets and other false information that I never gave him information to these questions, he never asked me anything to know what assets I have and if it's truly the issue why was I just able to open two accounts not long ago none of my information has changed. They are racist and Islamophobic. He tells me I all banks around here do this you won't be able to open a bank account here. He must think because I'm Muslim that we are not knowledgeable I have over 20 years of experience in customer service and financial services. I went straight to another bank and opened an account with no issues. This place is so ignorant I highly recommend banking elsewhere!
Dec 5th, 2023

Feb 12th, 2023

Very good service, like a"hometown" bank & the employees are always curtious & helpful.
Dec 21st, 2022

Every time I go into the Market Street branch I never have to wait long. Friendly, always greet me by name, and resolve any issue I may have immediately. I love this bank.
Aug 9th, 2021

Everyone that works there are very rude and unprofessional.. Never have I had a good experience there.You call or go there to ask some questions and everyone's rude or they gave you a smart a** answer .
Feb 18th, 2020