Penn Forest Garage

Mar 23rd, 2024

Let me start by saying this is not a reflection on Dan. I dealt with him on other occasions and I liked him, very nice guy. My problem is with the individual I dealt with this past Nov. It started with my inspection. I knew I may need something because I havent the last couple years and I did , brakes was the problem this year, not surprised by that but I was at the price but needing them done I agreed and also asked if they could fix a piece for my rear taillight connection since they had to replace the bulb and the clip was broken, that was never addressed. Then I was told I may need my trans lines replaced soon because there was a little leak so I asked for a quote for that as well. When I went to get my vehicle I asked about the quote but was told he needed to research it further. After getting home and looking at the invoice I saw that the prices I was charged seemed to be more then double of what I could have paid for the brakes and rotors and they seemed to be the Premium which would mean more $. Mind you if it wasnt for my fiance saying get it done I would have went somewhere else. Hell if I had heat in my garage I could have done the work myself. Anyway. I noticed there was nothing for the connection I asked about but I wasnt about to ask them at this point. Then I waited and waited and waited for him to call me with a quote for the trans lines but that never happened. I had to call them back after two months and then wait for them to call me with another outrageous quote for that. I called a couple other shops ( well known not some hole in the wall places) and both gave me a quote of about half of what he had quoted me! At that point I knew I would never use this shop again. The man was very unprofessional and I believe he thinks about nothing other then how much money he can milk out of a customer. I really wish Dan would have been there because I believe there would have been a different outcome and he wouldnt have lost a few customers over this. I say few because I will deter anyone from using them if I can and we have more then one vehicle. Just a little more info: The price Chuck gave me for my transmission lines was more then double what I paid at another reputable garage.
Mar 20th, 2024

In and out within an hour of my appointment for an inspection. Seemed honest and fair to me. Will definitely try them again if I need work done.
Mar 15th, 2024

Been going to Dan for a few years now,always goes out of his way to get me in..Things can get pricey now a days but one thing is for sure Dan is honest and isnt gonna charge for items you dont need like some garages would.And i will add when i call And leave a message to get an appointment some places take a day to get back to there customers not at PFG ,CHUCK is gonna be calling soon and looking for a day and time that works for the customer, hes a real asset to Dans TeamI will continue to reccomend them..
Mar 7th, 2024

Courteous Knowledgeable Reasonably priced
Dec 17th, 2023