PNC Mortgage

The bank members were unprofessional throughout the encounter. They were unwilling to take the time to discuss our issue and seek a resolution. After 13 years, we will be looking to move our checking account and business elsewhere.
Oct 11th, 2023

Have been banking here for 3 plus years, and 90% of the time theres a lengthy wait. Usually only 2 tellers working. 2 cars in front of me at the moment and have been waiting for 12 minutes so far!
Sep 2nd, 2023

Excellent customer service! My wife stopped by this branch to conduct business while out of state. The tellers and greeter were most helpful, very efficient, and even gave great restaurant recommendations!
Aug 23rd, 2023

I had an appointment at the bank in Hershey at 12:45. I waited over 30 minutes until someone came out of the office. To them it is no big deal but to me it was a giant waste of my time. I kept complaining and was told there was nothing that could be done. I will never go back to the Hershey branch!
Jul 2nd, 2023

Very disappointed with my recent experience at the PNC Hershey branch. Normally I have a positive experience because I rarely go inside. It was necessary to go inside because their drive-up ATM distributed a ripped bill as part of my cash withdrawal. I was concerned about using the bill as legal tender. Inside there were two bank tellers handling the line and drive-thru, which doesnt sound bad except both tellers were also dealing with time consuming customers. The line continued to grow. To save time I left the line to deposit the problematic bill in the ATM in the vestibule, and hopefully withdraw a non-ripped bill. Unfortunately, their ATM wouldnt accept a bill in that condition, proving my point. After returning to the excruciatingly slow line I finally reached a teller who exchanged my bill. The teller said they had no control over the quality of bills distributed by their ATM because those services were provided by a vendor. It wasnt a satisfactory response after what should have been an easy fix became an ordeal and a serious waste of time. If time is money, this branch just wasted my money. As a result, I will definitely choose electronic banking options and use other ATM machines. Remember to check the condition of cash from PNC ATMs.
Aug 23rd, 2023